CUSTOMER SERVICE
We do our very best to keep you happy. This is the only way that we can hope to get you back in the store. As hard as we try, we some times make mistakes. Should we disappoint you in any way, please ask one of our representatives for our customer dispute form. Once you complete the form it will be forwarded to our management team for review and a response. With your help, we can continue to improve our customer service.

DELIVERY
We use an outside service to do our deliveries. The delivery is an additional charge. Our design consultants will discuss this with you at the time of your purchase. If you should decide to do your own delivery, you must take responsibility for any damage that occurs during your handling of the product. If the product is an unusual size or weight, we highly recommend that you use a professional delivery service to avoid a physical injury to you and or damage to the product. If you require our assistance loading the product in to your vehicle, we will gladly do so as long as the vehicle is of adequate size and if it is safe for our store personnel to lift the item. In rare instances we may have to refuse to assist you in which case we would prefer that you either use a professional service or avoid the purchase. We recommend that you always bring blankets to protect the product. We can provide bubble wrap however bubble wrap can damage delicate items. Also bring rope if you plan on tying down the item.

FINANCING
We can offer you a variety of financing alternatives. If you are interested please advise one of our design consultants and they will get the information for you. Typically we can design the credit to meet your specific needs using one our financing specialists.

HOLDS
If you find an item on our floor that you are interested in, but you need time to take measurements, talk to a loved one or to compare it with other options; we will gladly hold the item for 48 hours. Talk to your design consultant and she will help you fill out the hold tag and place it on the item.

During our clearance sales, we limit the hold to two hours so that everyone has a fair shot at buying the item. You will be reminded of this policy during the sales event and on all promotional materials announcing the event. If you are not certain, please ask a design consultant.

LAYAWAY
We will consider a layaway plan for those who are interested. We will typically ask for 50% down and the balance payable over six months or less depending on the item and its time sensitive style. There will be a $25 per month storage fee should you cancel the sale or a 30% re-stocking fee whichever is greater. Please advise a design consultant if you are interested.

MERCHANT SERVICES
We gladly accept Visa, Master card and Discovery card; both credit and debit cards. We are sorry but we cannot accept American Express due to its unreasonably high merchant charge.

PERSONAL CHECKS
We gladly accept personal checks with proper identification. To protect you, we run the check through a verification service.

RETURN POLICY
At Interior Motives our return policy is as follows: For home accessories, including art, lamps, wall art, silk trees, plants and floral, candle stick holders, kitchen accessories and bathroom vanities, we offer a 14 day return policy.

For furniture, we ask that it be returned within 72 hours unless additional time is approved in advance.

During our special sales events, the product is sold as is and cannot be returned. It is important that you review the product thoroughly before purchasing it. These items are floor stock that is being sold to make room for our new products that are on their way. We give fantastic discounts to compensate you for your commitment to the sale.

Custom items cannot be returned. They have been designed to your room specifications and cannot be easily re-sold to another customer. If there is a factory defect our vendors will either correct the defect or allow the product to be returned within a reasonable period of time. This time period will vary between vendors and it is important to discuss this with our design consultants prior to placing the order.

SPECIAL ORDERS
We ask for a 50% deposit on all special orders. The balance of the purchase can be made just prior to delivery. If you prefer to pay by credit card and you cannot come to the store please ask your sales consultant for a pre-authorization form. This form gives us permission to take your payment over the phone and allows you to set a limit on the amount charged to the card. This is our way of protecting you. It is our policy to always call you just before we process the credit card to get your final approval. You and we cannot be too careful in processing credit cards.

We ask that you sign the special order to make certain that you have approved the purchase. As mentioned above, special orders cannot be returned unless there is a defect and therefore we have implemented our procedures to protect you. If you are uncomfortable placing a special order, we would recommend that you refuse the special order and attempt to find the item on someone’s show room locally.

WARRANTIES
We work with several vendors and therefore the factory warranty will vary. We encourage you to discuss the product warranties with the design consultant. If you have a claim, please notify us immediately. The quicker we respond the more likely the vendor will perform. Please ask our design consultant regarding our Guardsman protection plan for fabric and micro fiber. It will extend your warranty and the life of your product.